Jun. 1999 to Aug. 2004
Cleveland Public Library
Cleveland, OH
Network and Server Administrator

• Designed/Implemented/upgraded/installed
  • Windows NT4, Windows 2000, and Windows 2003, Domain controlled servers.
  • Assisted in Designing of Windows Policy Systems on Active Directory Systems. (2k and 2k3 domains).
  • Assisted in Design and conversion to Active Directory Systems from Windows NT 4.0 Domains.
  • Citrix Metaframe (1.8) Servers on NT 4 Servers.
  • Tested Virtue Servers with VMware products.
  • Upgraded Windows 2000 Terminal Servers with Citrix Metaframe (1.8).
  • Setup, and created security connection for Mobile Library Book Unit.
  • Tested, wired, and Secured, Compaq and Cisco wireless access points.
  • Mobile Compaq IPAQ units for management.
  • Imaged Desktop and Laptop Computers with Norton Ghost.
• Managed/maintained/supported
  • Software and hardware support to end users.
  • 600 users in Main CPL System, Includes branches and Main Library Office; Supported 32 other Library Systems Connected to our network.
  • User database on Windows NT 4.0, Windows 2000 and 2003 Active directory servers, Citrix Terminal servers, VMS servers, and Alpha Main Frames running UNIX platform.
  • Citrix Metaframe (1.8) Servers on NT 4 Servers.
• Used and Configured Cisco Catalysts 2950 & 3950 Switches, Cisco 2500 Series Routers, and assorted hubs
• Used Altiris Software to remote deploy software packages to install on client computers
• Implemented a disaster recovery system for main operating servers and other specialized servers.
• Implemented Large Scale Norton Anti-Virus Server and Workstation Protection.

Feb. 1999 to Jun. 1999
Miami Computer Systems, Inc.
Dayton, OH
PC Consultant (Contract)

• Designed/Implemented/upgraded/installed
• Traveled to client sites to service clients.
• Serviced and sold Dell, Compaq and Hewlett-Packard computers.
• Repaired Hewlett-Packard Printers.
• Installed Windows NT and Novell Networks on machines as well as
  performed administrative duties.

Jul. 1997 to Feb. 1999
DeCarlo, Paternite, & Assoc.
Independence, OH
Network Consultant

• Installed and Windows NT and Novell Networks with various workstations.
• Advised and sold customers on upgrade of computers and networks.
• Implemented McAfee Helpdesk.
• Provided Helpdesk Support to all our Clients and coworkers.
• Setup HP Jornada Pocket PC’s for Clients to Use.
• Support 13 companies for full information technology support

Oct. 1995 to Jul. 1997
CompuCom Systems
Independence, OH
Senior Field Engineer

• Went from Temporary to permanent position in March 1996
• Provided second and Third level support for team members at Key Corporation
• Configured and created standard image for Windows
• Wrote login script processes for machines
• Configured laptops for multiple logon process in DOS / Windows Environment
• Implemented Microsoft Windows Conversions from Windows 3.1 to Windows 95 / Windows NT

Sept. 1988 to June 1995
Progressive Insurance Co
Mayfield Village, OH
Senior Claims Examiner & Claim Referral Database Writer

• Completed Contacts on Claims that a loss reporter hands off.
• Investigate all aspects of liability.
• Developed on-line computer reference manual for claims and customer service offices in the Progressive network.
• Assisted in setting up computer systems for new process.
• Assisted in coordinating training and new processes.